Chipotle Answers my Email!

by Christy aka the Missus on June 17, 2010

You want to know what I honestly think about Chipotle? I think if you put aside the sodium and the calories, I think this company has its heart in the right place. Last year we wrote to Cuisinart and never ever got a response so to actually get a response is top notch in my book and quite frankly just ol’ good customer service, which seems to be on the decline these days doesn’t it?

So my email to Chipotle went like this:

“I love what your company is doing by using sustainable and ethical ingredients. Your Chipotle veggie salad rocks (I’m a vegetarian) but I’m just wondering if Chipotle is using all organic produce, specifically corn because I am concerned with GMO’s.”

To which their reply was this:

“Christy,
Thank you for writing to us. We appreciate your business as well as your support of our Food with Integrity mission. To answer your question, other than our beans, our vegetables are not organic. Currently 45% of the beans we serve are organic and that percentage will continue to grow over time. As far as the corn in our chili-corn salsa goes, I have some good news for you. Our supplier does not purchase GM seed (it’s not however, specifically organic), and maintains a more-than-safe buffer zone between their fields and neighboring fields to prevent any cross pollination. While there is GMO sweet corn out there, this is a different, generally more controlled crop than field corn, and our sweet corn in the salsa is from non-GMO farmers.

Again, we appreciate your support and look forward to serving you again soon!”

Sincerely,
Joel

Worth mentioning, his reply was cc’d to 17 other Chipotle employees.

But of course I’ll be going back to Chipotle again (ahem last night) and I’ve even figured out how to lower the sodium in my beloved salad: I’m down to two of the salsas vs. three. I’ve switched to the green tomatillo salsa, which has more than 1/2 the sodium of the red tomatillo salsa and I’m keeping the corn salsa, but those two are it. Just by doing that I’ve lowered the sodium from 1390 mg to 640 in the salsa department alone.

So how do you feel about Chipotle now?

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{ 6 comments… read them below or add one }

Nikki June 17, 2010 at 1:07 pm

I love love love Chipotle. I love everything about this place. The fact that they wrote you back is awesome and just shows how much they care about their customers and their concerns. Nothing but love for Chipotle. Super cool!

Michelle Hittner June 17, 2010 at 1:40 pm

This ROCKS. It is really nice to see that they are responsive to their customers issues. I too am a huge fan of the bowl and this information really helps. Before your first post about the sodium count in their salsas I had no idea. Holy smokes! Thanks for the tip on the green salsa too:-)

Jenelle Ford June 24, 2010 at 4:30 pm

I love Chipotle and had to go 7 months without it. So happy to have a “healthier go to” option when I’m in town.

I usually get the burrito bowl as a salad (with tons of lettuce) and use a little salsa and lots of lemon juice. I “think” that helps cut down the sodium.

p September 7, 2010 at 5:54 pm

i’m confused why he only address the corn in the chili corn salsa, when much more corn is used in the tortillas. that’s my concern. are the corn tortillas, both soft & crispy, non gmo??????

SG June 27, 2011 at 4:57 pm

Chipotle uses gmo corn in their chips and tortillas. They also use gmo soybean oil in all but one menu item (pork carnitas). They are great about stating their Food with Integrity but not in making a true commitment to gmo-free foods.

JM June 20, 2013 at 1:14 pm

I learned of the ‘GMO in most of it’ news today, let the corporation know I’d gone from a vocal proponent and fan to non customer. ‘It’s so difficult, give us time!” (wring hands). If people withdraw their cash en masse, watch how fast they manage to come up with non-GMO stuff to sell.

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