Cuisinart’s Greenware Revisited

by Gavan on July 8, 2009

Nearly 3 months ago I purchased Cuisinart’s new Greenware Non-stick Cookware. I was thrilled to find a “green” product, so much so that I made a quick video documenting my new find. Even Cuisinart liked it so much they invited me to join in on one of their video contests. Fast forward to now. After having plenty of time to use them here’s what I think!

A little side note: I would’ve linked to it but I can’t seem to find it on Cuisinart’s website. I did find a new line called Green Gourmet. Hmmm…

So tell me, what’s your opinion?

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{ 34 comments… read them below or add one }

On a limb with Claudia July 9, 2009 at 9:22 am

I was actually waiting for you to use them for a while before I looked to purchase. I’m pretty partial to my ancient cast-iron pans. Nothing sticks on them now, and let’s face it – just getting them out of the cabinet is a workout! 😉

P.S. Don’t diss the wife on the vid. She clearly puts up with a lot.

Gavan Murphy aka the H.I. July 9, 2009 at 3:40 pm

I received a great email today from one of my regular readers, Michelle re: Cuisinart’s products. She said I could post her comments here for all you guys.

“I work for a major gourmet retail company in America, and we sell a lot of electrical Cuisinart products, but sell none of their pans or other cookware. I also call on and work with Cuisinart customer service occasionally – (and have also called on them about a personal product issue as well) and must say, like most corporations today, their customer service and the products they sell are average at best. We have had many problems with their coffee makers, wine coolers, and bread machines. On the other hand, the product they are best know for, their Food Processor, seems quite reliable.”

“Cusinart was bought by Conair, and to the best of my knowldege, most of their products are made in China, and that’s when their customer service went downhill. The best way to get some help with one of their products is to call them. They are fairly helpful. But it all depends on the person you get on the phone.”

“After 9 long years of working customer service, I can easily say that the knives, cookware, pots and pans, and other kitchen items we sell from Europe, America, and Japan work great. No returns. No problems. The items made in China, one big customer service headache.”

These are the key points Michelle made and quite an interesting observation, I think.
Let me know what kind of cookware you have at home and whether you like it or not.
Do any of you use Cuisinart cookware?
You like it?

Ryan | Live Well 360˚ July 9, 2009 at 10:16 pm

You want my opinion, you got it…

I agree with you about the customer service, disappointing to say the least but almost expected. Pretty sad state of affairs. I also pride myself on my customer service and always treat the customer how I would like to be treated.

On to cookware…

Long ago (like 3 months) when Sheila and I first arrived in CA we needed to get a cookware set so we could….well, eat. I must have spent about 2 hours in Bed, Bath and Beyond combing through all of the pots and pans and even dropping and breaking a glass lid.

We previously had a set of Calphalon Contemporary non-stick cookware and it faired OK over the course of 3 years. Beyond that and it was scratching and pitting, and like you I cleaned them per instructions. So, on this go around I wanted to try stainless steel cookware and I naturally wanted the All-Clad stainless, but was on a budget for less than that. After looking at all of the stainless steel options and even reconsidering (and scratch testing…gasp!) some of the non-stick cookware, I found an Emerilware stainless steel set. Now, first off let me say that I am impartial on Emeril. He has done well for himself, but I did not buy this set because it has his name slapped on it. I bought the Emerilware stainless set because I know it is made by All-Clad (bonus) and after careful comparison I found that the Emerilware was pretty damn close to the quality of the $1000+ All-Clad set, for roughly 1/3 of the price.

Like you we have oatmeal every morning and also make egg whites. Yes, things do stick and no, I don’t drown things in oil to keep them from sticking. I just soak and wash the pans expecting that there will be some sticking when cooking. The only thing I have noticed in 3 months of using the Emerilware Stainless is that there are some whitish discolorations on the bottom of the pots/pans. From what I have read this is due to salt reacting with the stainless and does not affect the usefulness or quality of the pot/pan. So far I am happy with them.

Ryan

Ro July 16, 2009 at 6:57 am

I don’t know if what I have is the greenware line but I have a cuisinart pot that I too forgot and it burned really bad and I thought I’d have to throw it away. I soaked it and cleaned it and it looks like new and I was so thrilled that I said I’d only buy cuisinart from now on. I find your video disturbing even though I haven’t dealt with their customer service and now hope I don’t have to. I’m so disgusted with companies today as like you said customer service seems to be a thing of the past. I do have a question, how do you know it’s greenware? I’ll be interested in hearing if they get back to you and what they say.

Gavan Murphy aka the H.I. July 16, 2009 at 7:07 am

Hey Ro,
Really appreciate the comment. The Greenware line is just one of their range of pots and pans they carry. It would have said it on the box and labels if what you have was the Greenware line.It’s a eco friendly line of cookware (recycled stainless steel, no teflon, even the box is made out of recycled cardboard). They have a lot of styles and types of pots and pans under the Cuisinart name.
So far no feedback from them.

Thanks so much for the interest.

Leah August 3, 2009 at 6:20 pm

Ugghhh! I bought the green gourmet omelette pan and love, love, loved it! So. . . I decided to go ahead and purchase the whole set at Bed Bath Beyond. I was so excited that I actually opened it in the car before I got home and at first said “Hey, this is a little bit different? A little lighter?” I was still super excited and ready to pass along my omelette pan since the set came with one as well. Until. . . I did a side by side comparison and then a trusty internet search and realized for the first time that there were actually 2 Cuisinart green lines- Greenware and Green Gourmet! I obsessively tried to decide if I should keep the greenware set I had bought or upgrade to the green gourmet since that was the line my fave omelette pan was from. F I N A L L Y, I decided to “upgrade”. I returned the greenware to bedbath($149 plus my 20% coupon) and ordered the other set from amazon for $198.00 with free shipping. WHAT A DISAPPOINTMENT! The green gourmet, although heavier and a tiny bit smoother, doesn’t have the same swanky stainless steel steamer OR see through lids, not even on the dutch oven piece! I was just assuming that of course for the money the green gourmet would have to be better! And since I could just not take the suspense I already whipped up a huge meal using all of my pieces thus probably making them unreturnable! Now I am just wishing I had plain ole kept the greenware. For the money I could have had the enitre greenware set and the cool, square, green gourmet griddle pan. Plus, one of the perks of the whole line was the eco-safe veggie steamer to make my baby her food! I’m just not sure how I feel about using the nonstick one that comes with the gourmet set. Maybe, just maybe, this line will stand up better than your greenware skillet and at least there will be some saving grace?

Gavan Murphy aka the H.I. August 4, 2009 at 3:23 pm

Great feedback Leah. Thanks a lot. That’s a pity about the Green Gourmet line you got. I have to say all our other Greenware pans are fine except, as you saw, my saute pan. My larger saute is starting to loose it’s edge a little but what are you going to do? I haven’t heard squat from Cuisinart’s customer service so clearly they’re shit. I even sent the video into a Cuisinart competition but again no response.
I won’t be buying anymore products from them but you live and learn, right?
Really appreciate the input.
Thanks

Tony November 1, 2009 at 9:53 am

Gavin, I found the Cuisinart Green Gourmet 10″ skillet while shopping at the Cape(Mass.) a few months ago, and love it… I found your site while looking for info regarding what occurred as my Missus and I were at Bed/ Bath yesterday. When I examined the 10 pc. Cuisinart Greenware set, I noticed that I could see the reverse imprint of their logo through the cooking side :O !! I thought ( being a science nut as well as home kitchen Wizard) this must be thinner and how good can the coating be if I can see this imprint! Please check your pans … Do you know where we can find the 2.5 or 2 qt (they list both to be in existence at several sites)? I will not buy the set as I do not expect it to perform well. However, I would like to purchase the “Green Gourmet” oatmeal pan in your video. Glad I found your site… Slainte !

Gavan Murphy aka the H.I. November 3, 2009 at 12:38 pm

Hey Tony, great feedback, thanks.

I already returned the entire Greenware set. Very disappointing. I actually threw away the 10″skillet because it was so shit. We got a full refund though.
We ended up getting the professional set from Scanpan. We’ve had them for a couple of months now and they’ve been brilliant. Aside from being pissed about the Greenware line it was even more frustrating that I couldn’t get any feedback from Cuisinart. My pet peeve is bad customer service. Cardinal sin for business.
We bought our new pans online from http://Chefscatalog.com
Check them out for anything you might be looking for.
I really appreciate the input so thanks again.
Hope all’s great.
Gavan.

Amanda November 3, 2009 at 6:29 pm

My husband and I received a set of greenware for a wedding gift and came upon the same problem. We found that simply cleaning them with baking soda removed the discoloration. It took a couple of cleanings to fully remove it, but our plans now look as good as new. I know that you have already returned the pans, but I thought that this might help others looking for a fix.

Gavan Murphy aka the H.I. November 17, 2009 at 1:16 pm

Interesting about the baking soda. I hadn’t heard of that but I don’t think they should have discoloured in the first place, right? I ended up getting the Scanpan line and they’re superb. Great tip though, thanks.

Helen Hill December 20, 2009 at 10:17 pm

To buy or not to buy
Want a teflon free set of cookware. Not sure I can cook with stainless but am considering purchasing an everyday pan to try. Been wanting to purchase the cruisinart green gourmet anodized 12 piece set for $183 on Amazon but read so many mixed reviews. Believe the green gourmet is better than the greenware… so it appears from comments. My biggest hesitation is that i prefer the glass lids vs the stainless steel lids which made me consider the greenware… The green gourmet has an everyday pan and the pans can go into the over to 500 degrees.. has anyone cooked with the Cruisinart Green Gourmet for a while…? Also wondering if the green gourmet are heavy pots and pans or light to use.
thanks for your time.

Gavan Murphy aka the H.I. December 21, 2009 at 3:39 pm

All I can talk about is the Greenware line and you know how that worked out for me!
I’ve since bought a collection of Scanpans and I love them. I did look at the Green Gourmet line to compare the two products but as far as I can remember they were not heavy bottomed.
Maybe you want to get one pan to test it. You can always return it if you don’t like it. We got ours in Bed, Bath & Beyond and they take everything back.
Thanks for the input and let me know what you decide.

Lori December 26, 2009 at 2:13 pm

I wanted to get the line of organic cookware from bed bath and beyond. Anyone know anything about that?? Instead I received this greenware from cuisinart, and now I am afraid it may not be what I was looking for, esp. after your review! I haven’t used it yet. I really wanted something safe for my family to cook with, and I know that traditional nonstick teflon is bad environmentally and for your health. I currently have the “bad stuff,” and was excited to get this, but not sure I want it now!

Gavan Murphy aka the H.I. January 15, 2010 at 3:27 pm

Hey Lori, so sorry bout the delay in responding. I know Cuisinart brought out another cookware line called Green Gourmet. I don’t know anything about that line but as you saw I didn’t like the Greenware line. I went with a line called Scanpan instead and I love them. There a little more expensive but in my view well worth it especially if you do a lot of cooking. Cuisinart makes a lot of good products but I’m afraid pots n pans are not one of them. I got a great deal on a set of Scanpans through Chefscatalog.
Cheers

Gavan Murphy aka the H.I. January 15, 2010 at 3:31 pm

Hey Helen, I haven’t used the Green Gourmet line and as you know I didn’t like the Greenware line. I really don’t have any info on the type of pans however the Greenware ones were pretty light.
If the GG pan is a good deal I would go ahead and get it before forking out too much money for the whole line.

John June 25, 2010 at 9:19 pm

Hey Cheers from Oxford, GA. USA. I am currently using the green gourmet cookware from the “greenware” line. I love it… although my bacon stuck on the fry pan today so I am not sure if I let it get too crispy or what. I will let you know… have you switched yet?

Gavan June 30, 2010 at 10:27 am

Hey John,
I switched nearly a year ago to ScanPan after doing a lot of research. They’re expensive but I got a great deal online through Chefscatalog and I have to say they’re brilliant.

p.scrima November 22, 2010 at 12:20 pm

I personally purchased the 12″ greenware skillet. no problems (as of yet) but just in case I saved my packaging and receipt to use take advantage of their waranty service. It’s a lifetime guarantee of repair or replacement. If you still havent gotten squat from customer service I’d go that route…

Gavan December 1, 2010 at 7:25 am

I decided to bite the bullet and just returned them. I bought a different brand and they’ve worked out great. Hopefully you’ll be happy with yours. Cheers.

Don B January 4, 2011 at 8:09 pm

I bought the Cuisinart GreenGourmet Eco-Friendly 12-Inch Skillet and it worked fine initially but began losing the non-stick properties. I wrote them an email asking how to get a replacement or a refund and they replied with instructions for a laborious seasoning process along with the following:

“Once the seasoning process has been completed, do NOT wash the cookware with soap. This will remove the seasoning.”

The packaging instructions say to use hot sudsy water and nothing about a seasoning process. I have emailed them many times and all I get back is the same request for the same information I have sent in the previous emails. Having experienced what I think is the worst customer service ever, I am taking this to the next level. The issue is no longer the poor skillet performance, but the health concerns and liability and total disrepect to their customers. I would never have purchased the skillet if I had known I was NOT to use soap. I am waiting to hear back from the FDA.

Gavan January 11, 2011 at 1:29 pm

Hey Don, I’m glad I’m not the only one they completely ignored. They’re a disaster in the customer service dept. The worst I’ve come across.
I would love to hear if you get word back from the FDA. I know we’re not the only people out there who bought these type of pans. Good on you for taking the time to make your voice heard.
Let me know what comes on it.
Cheers.

Jane January 21, 2011 at 3:23 pm

I received the greenware set as a Christmas gift 2 years ago from my husband and was thrilled at first….the thought of non-stick cookware that was safe and earth friendly…but alas, Gavan, we’ve had the same problem that you had, and am so disappointed with this set. Our saucepans are fine, but both the frying pans are horrible. They were beautiful for the first couple months, then it seemed likeI had to season them every week. I washed them according to directions also. I have had so many issues with cuisinart in the past, I am ready to give up on them. And I really hate that something is marketed as “green” and works so poorly…makes people not want to invest in “green” products. I have not tried to contact customer service…we are just looking for an alternative for our saute/frying pans. The only experience I have had with cuisinart customer service is getting a replacement part for our food processor, in which we received the wrong part twice, but third times a charm, and they covered all the shipping costs…so they did do well there. I am just so disappointed with this cookware and am on a mission to warn others about it before they waste their money.

Sue Schrader April 15, 2011 at 9:33 pm

Two years ago I purchased a set of Cuisinart Greenware and have loved it until……the exact same problem you showed on your video clip of July 8, 2009: the 10″ skillet’s finish is damaged despite normal and careful use and washing . I went to Cuisinart’s website and couldn’t find “Greenware” anywhere, not even in “Discontinued Products.” I sent an email tonight to Customer Service, but given your experience, I won’t be staying up, waiting for a reply! Disappointing!

Brad April 18, 2011 at 11:06 am

We bought a 8 inch Green Gourmet skillet from Bed, Bath and Beyond a couple of months ago, to test it out. We wanted a healthy non-stick alternative, but read mixed reviews about the pans, so we started with this small one. So far, it has worked great, with no issues at all! So, we ordered a 12 inch skillet from an online retailer. They sent us a Greenware skillet. So, to find out the exact difference, I called Cuisinart and asked. They said the Greenware is a water-based painted aluminum, and the Green Gourmet is a hard-anodized.

The Greenware is noticeably lighter, has the bright aluminum on the bottom and edge of the pan, and just doesn’t seem quite as sturdy as the Green Gourmet. From some of the reviews I read on other sites, I am wondering if some people are having bad experiences mostly with the Greenware and less so with the Green Gourmet.

I am going to exchange the Greenware for the Green Gourmet 12 inch skillet and continue with these for a while, to make sure they perform as expected. But, I think if we get anymore, we will get them from Bed, Bath and Beyond, since I think we can return them at any time, if there is a problem.

christie allair April 22, 2011 at 12:14 pm

Well, thanks to everyone for all the dirt on Cuisinart Greenware. I’ll keep hunting before I make such a purchase. Sorry to learn this product is so disappointing. I too am still a fan of solid old cast iron–pretty green since it ramps up iron in the blood and rusts away into thin air if we let it.

Gavan May 5, 2011 at 4:03 pm

Hey Brad, thanks for the input. After we returned ours I did hear that people seemed to be more satisfied with the green gourmet line. I wasn’t interested in giving any more of my time or money to Cuisinart especially after the lousy customer service. I actually thought the green gourmet line was just an updated/newer version of the greenware so thanks for clarifying the difference there for everyone.
I would definitely get your next one, if you do at BB&B. They were great. I had eggs stuck to the bottom of my pan and they still took it back no problem.
Cheers.

Gavan May 5, 2011 at 4:04 pm

Sue, join the club. THE worst customer service I’ve come across. I hope you were able to return the pan and got yourself something better. Thanks for the input.
Cheers.

Gavan May 5, 2011 at 4:17 pm

Hey Christie, unfortunately I haven’t heard anything good about the greenware line which is probably why they’re not making them anymore (as far as I’m aware). They were crap! I purchased a line called Scanpan which I’ve had for a couple of years now and they’re still top notch.
Hope all’s great. Cheers.

Megan Reed October 27, 2011 at 7:33 am

I bought a regular silver metal Cuisinart set about a year and a half ago from Bed Bath and Beyond which advetised on their box that you could use them in the broiler. Well the first time I did the bottom portion seperated from the pan and they were stained horribly. So I called their customer service who told me I had to pay to ship them and if they found nothing wrong I would have to pay to have it returned to me. I felt totally ignored and as if they didn’t care. So I took them back to BBB (who BTW has excellent customer service!) and searched around the cookware section for something nonstick and healthy. I found the cuisinart greenware. I loved them for about a year and now I find them to be a total wreck! There are chips inside and out. Some seem uneven on the bottom now. They are all losing their nonstick property. I don’t dare contacting Cuisinart cause they are worthless, but BBB has already told me to bring them back with or without the receipt and they will be happy to help! I WILL NOT be buying ANYTHING Cuisinart!

Gavan November 29, 2011 at 11:43 am

Hey Megan, I knew I wasn’t alone in the Cuisinart shitty pan department. I haven’t bought anything from them since and don’t plan on it any time soon. I hope you found yourself some good pans since. I started using Scanpan and love them. Thanks for getting in touch. Cheers, G

Rosemary February 7, 2013 at 8:27 am

Would you please provide information about seasoning your cookware?

Thanks.

Gavan February 18, 2013 at 8:04 pm

Hi Rosemary, I found some info for you that will tell you what you need to do to season your pans. I hope this helps. Cheers.
http://www.fantes.com/seasoning.html

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I have a blog centered on the same information you discuss and would really like to have you share some stories/information.
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